Return Policy

If you are not completely satisfied with your purchase, we are here to help. We work hard to ensure that our customers are completely satisfied with the products they buy from us.

- Return Window: Returns must be reported and shipped within 30 days of receiving the product.

- Return Processing: After receiving and inspecting the returned item, we will process the refund within 14 days. You will receive a confirmation email.

HOW TO RETURN A PRODUCT?

Would you like to exchange or return a product? You can do so within 30 days.
Always first send an email to support@mills-melbourne.com

• Subject: Return [order number] + [name].
• State in the email itself your details and the reason for the return/exchange.

You must contact us before submitting a return as the return address varies depending on the origin of your order.

We are happy to help you within 24 hours.

REFUNDS:
Once we have received your item, we will inspect it and inform you that we have received your returned item. received the returned item. After inspecting the item, we will promptly notify you of the status of your refund.

- Refund Conditions: A refund is approved if the product is undamaged, unused, and in the original packaging. Refunds for defective or incorrectly delivered products are approved after inspection.

- Refund Period: After the return is approved, it takes up to 14 days to process the refund to the original payment method.

- Refund Methods: Refunds are made to the original payment method used at the time of purchase.

SHIPPING & COSTS
All customers are responsible for return shipping costs. Always send your returned items with a track & trace number, as we cannot be held responsible for items lost in transit.

Shipping charges are non-refundable.

CANCELLATIONS
Our cancellation policy is within 24 hours.

If the customer does not receive the package, it will be forwarded to the post office where the customer can pick it up. where the customer can pick it up. If the customer fails to do so, the parcel will be returned to us. In this case, the customer may choose to return the item and pay the return shipping costs.

DAMAGED ITEMS

Please attach photos and a video showing the damaged parts so that we can help you as soon as possible. The best images are taken on a flat, well-lit surface where defects are easy to see. This information is used to help you with your order and to prevent future problems. Please inform us asap after receiving your damaged products.

NOTE: ALL RETURNS ARE SHIPPED TO OUR CENTRAL WAREHOUSE IN ASIA AT THE CUSTOMER'S EXPENSE.

Company Information

Company Name
Mills Melbourne

Address
De Nieuwe Erven 3
Unit 12171
Cuijk
Noord-Brabant
5431NV
Netherlands

Company Licence Number
81807759