Thank you for choosing MILLS.Melbourne We appreciate your interest in our products. Here is an overview of our shipping policy:

1. Shipping Methods: We are pleased to inform you that we now offer a single, streamlined shipping method to serve you better. Our priority is to get your order to you as swiftly as possible. Rest assured, we are committed to expediting the shipping process and ensuring your package reaches you promptly. Your satisfaction is our topmost concern, and we aim to provide a seamless and efficient delivery experience. Thank you for choosing us, and we look forward to delivering your order quickly and efficiently using our dedicated shipping method.
2. Shipping Costs: Exciting news for our customers! We are thrilled to announce that we now offer FREE shipping to all locations. No matter where you are, you can enjoy the convenience of complimentary shipping on all orders. We look forward to providing you with an exceptional shopping experience. Thank you for being part of our community! 
3. Processing Time: Once your order is placed and payment is verified, we require a certain amount of time to process your order. This includes picking, packing, and preparing your items for shipment. The processing time may vary depending on the volume of orders we receive but is typically within 1-3 business days.
4. Transit Time:  5 to 7 business days
5. Delivery Time: We take pride in offering our customers a reliable and efficient shipping service. Currently, we provide a single shipping option, which is standard shipping. The estimated delivery time for standard shipping typically ranges from 6 to 10 business days.

Key information

• Order cut off time: 22:00 (GMT+01:00) Central European Standard Time (Amsterdam)
• Order handling time: 1-3 business days
• Transit Time: 5 to 7 business days
• Estimated Total Delivery Time: 6-10 business days
• Free shipping on all orders to Australia

Our team is continually motivated to expedite the shipping process and get your order to you as fast as possible. While we aim to maintain the estimated delivery timeframe, please keep in mind that these are approximate and may vary due to external factors beyond our control, such as weather conditions or unforeseen delays in transit.

Thank you for choosing us for your shipping needs. We look forward to ensuring a smooth and timely delivery of your orders. If you have any further questions or concerns, please don't hesitate to reach out to our customer support email support@mills-melbourne.com

1. Tracking Orders: Once your order is shipped, we will provide you with a tracking number via email or through your account on our website. You can use this tracking number to monitor the progress of your shipment and estimate the expected delivery date.  
2. Order Status and Support: You can view the status of your order by logging into your account on our website. If you have any questions or need assistance, our customer support team is available to help. You can reach out to us via email, and we'll be glad to assist you within 24 hours.

Please note that this is a general overview of our shipping policy, and specific details may vary depending on your location and the nature of your order. We strive to provide the best possible service and ensure your items are delivered to you in a timely manner.

TRACK YOUR ORDER

You can track your order on our website by navigating to the bottom bar or click here: "Track your order." Please paste your tracking number, which you received via email, into the designated box.

MISSING ITEMS PROCEDURE

- Reporting Missing Items: Contact our customer service within 7 days of receiving your package via support@mills-melbourne.com

- Resolution: We will resolve the issue as soon as possible and send a replacement item or offer a refund.

RETURN POLICY

- Returns: Returns are accepted within 30 days of receiving your order.

- Conditions for Returns: Items must be unused, undamaged, and returned in the original packaging. Personalized items cannot be returned.

- Costs: Return shipping costs are the responsibility of the customer

- Refund: Refunds are processed within 14 days of receiving the return and are refunded to the original payment method.